gh99 Privacy Policy

📋Introduction

gh99 ("we", "us", or "our") operates https://gh99.bio, a trusted online betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are fully committed to safeguarding the privacy and personal data of every individual who visits or registers on our platform.

This Privacy Policy describes the types of personal information we may collect from you or that you may provide when you access gh99's website, mobile interface, or any related services. It also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. By using gh99, you acknowledge that you have read and understood this policy.

This policy applies to all users of gh99 and covers all information collected through our website, promotional communications, customer support interactions, and transactional records. We encourage you to read this document carefully and contact our support team if you have any questions.

🗂️Information We Collect

In order to provide a secure, compliant, and fully functional betting and casino experience, gh99 collects several categories of personal and technical data. The specific data we collect includes:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID for age and identity verification purposes.
• Contact details: email address, phone number, and residential address (city and region within Bangladesh).
• Account credentials: username, encrypted password, and security question responses.
• Financial data: deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, Upay, or bank card references), and transaction identifiers. We do not store raw card numbers or full mobile banking credentials.
• Gameplay and wagering records: bet history, game session logs, bonus usage, and responsible gaming selections such as deposit limits or self-exclusion periods.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, referral source, pages visited, clickstream data, and time spent on pages.

We collect this information directly from you at registration, during KYC (Know Your Customer) verification, or automatically as you interact with our platform. All collection is proportionate and limited to what is genuinely necessary to deliver our services safely.

⚙️How We Use Your Information

The personal data collected by gh99 is used strictly for legitimate operational and compliance purposes. We do not sell your data. Specifically, we use your information to:

• Create and manage your gh99 account, including identity verification and KYC compliance to confirm you are 21 years of age or older.
• Process deposits and withdrawals through supported BDT payment channels including bKash, Nagad, Rocket, Upay, and local bank transfers.
• Deliver and improve our services — including cricket sportsbook, live casino, slots, and crash games — and personalise your experience based on your preferences and activity.
• Send you account notifications, promotional offers, bonus updates, and responsible gaming reminders — you may opt out of marketing communications at any time.
• Detect and prevent fraud, money laundering, problem gambling, and unauthorized access to accounts.
• Comply with applicable legal obligations, resolve disputes, and enforce our Terms & Conditions.

⚖️Legal Basis for Processing

We process your personal data on one or more of the following lawful grounds:

• Contractual necessity: processing is required to register your account, execute transactions, and deliver the services you have requested from gh99.
• Legal obligation: we are required by applicable law to collect, verify, and retain certain data for anti-money laundering (AML), fraud prevention, and age verification compliance.
• Legitimate interests: we process certain technical and behavioural data to operate and improve our platform, prevent security threats, and provide customer support, where our interests are balanced against your rights.
• Consent: for marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

🍪Cookies and Tracking Technologies

gh99 uses cookies and similar tracking technologies to enhance your browsing experience, keep your session active, and help us understand how visitors use our platform. A cookie is a small data file placed on your device when you visit our site.

We use the following categories of cookies:

• Essential cookies: required for core platform functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled.
• Analytics cookies: help us understand which pages are visited most frequently, where users drop off, and how we can improve navigation and performance.
• Preference cookies: remember your language setting, display preferences, and responsible gaming choices so your experience stays consistent across sessions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the gh99 platform.

🤝Sharing of Your Information

gh99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform — including payment processors (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and technical infrastructure partners — under strict data processing agreements.
• Legal authorities: we may disclose information to government bodies, law enforcement agencies, or financial regulators when required to do so by applicable law, court order, or to protect the rights and safety of our users.
• Fraud and AML screening: identity data and transaction records may be shared with specialist fraud-detection or anti-money-laundering screening services to fulfil our compliance obligations.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction. You will be notified of any such change via the registered email address on your account.

All third parties who receive data from gh99 are contractually bound to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond delivering the agreed service.

🗄️Data Retention

gh99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or compliance obligations. The specific retention periods we apply are as follows: active account data is retained throughout the lifetime of your account; closed or dormant account data is retained for a minimum of five (5) years following account closure to comply with AML and financial record-keeping regulations; and marketing preference data is deleted promptly upon opt-out.

Once your data is no longer required, we securely delete or anonymise it using industry-standard methods so that it cannot be attributed to any identifiable individual. If you have specific questions about how long we hold a particular category of data, please contact our support team.

🔒Data Security

Protecting the security of your personal information is a top priority for gh99. We implement a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and financial data, role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis, and regular security audits and penetration testing of our systems.

Despite our best efforts, no method of electronic transmission or storage is completely infallible. We cannot guarantee absolute security; however, we continuously review and update our security practices to address emerging threats and vulnerabilities. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you in accordance with applicable legal requirements.

🛡️Your Rights

As a gh99 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including information on how it is being used and with whom it has been shared.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may ask us to correct or update it promptly.
• Right to erasure: in certain circumstances you may request the deletion of your personal data. Note that we may be required to retain some data to meet our legal and regulatory obligations.
• Right to object: you may object to processing of your personal data where we rely on legitimate interests as the lawful basis. You may also object at any time to the use of your data for direct marketing purposes.
• Right to data portability: where processing is carried out by automated means and is based on your consent or on a contract with you, you may request a structured, machine-readable copy of the personal data you have provided to us.

We aim to resolve all data rights requests within 30 days of receipt. If a request is complex or involves a high volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

💳Payments and Financial Data

gh99 supports BDT-denominated deposits and withdrawals through trusted Bangladeshi payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a financial transaction, the relevant payment provider processes your transaction data directly on their own secure infrastructure. gh99 receives only a transaction reference and status confirmation — we do not have access to, nor do we store, your full mobile banking PIN, wallet password, or complete card number.

All financial transaction records are retained for a minimum of five years as required under applicable financial regulations. These records may be disclosed to relevant authorities in the event of an investigation into suspected fraud, money laundering, or other financial crime.

🔞Protection of Minors

gh99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has registered on gh99 without your knowledge, please contact us immediately at [email protected]. We will take prompt action to close the account and delete the associated data.

📝Changes to This Privacy Policy

gh99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other legitimate operational reason. When we make material changes to this policy, we will update the "Last updated" date shown at the top of the document and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of gh99 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

✉️Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data gh99 holds about you, our support team is available to help. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]