Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing, or using any part of the gh99 platform — including the sportsbook, live casino, slots, and crash game sections — you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you (the user) and gh99.

If you do not agree to any part of these terms, you must immediately cease using the gh99 platform. gh99 reserves the right to update or modify these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

2. Eligibility Requirements

To create and maintain an account on gh99, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age. gh99 enforces a strict 21+ policy and may request proof of age at any time.
• You must be a resident of a jurisdiction where online betting and casino gaming are not explicitly prohibited by applicable local law.
• You must not be self-excluded or have requested exclusion from any gambling platform as part of a responsible gaming agreement.
• You must register using your own accurate, complete, and up-to-date personal information. Each individual may hold only one account on gh99.

3. Account Registration & Security

When you register an account with gh99, you take on full responsibility for maintaining the confidentiality of your login credentials and for all activity conducted through your account. The following account rules apply:

• You must provide a valid mobile number (preferably linked to your bKash or Nagad wallet) and a secure, unique password during registration.
• gh99 may require identity verification (KYC) before processing withdrawals. Supporting documents may include a National ID (NID) card, passport, or driver's licence.
• You must notify gh99 immediately if you suspect any unauthorized access to or misuse of your account by contacting our support team.
• Accounts found to have duplicate registrations from the same individual will be suspended, and any associated balances or bonus winnings may be forfeited.

gh99 employs industry-standard SSL encryption to safeguard your personal and financial data. We do not store payment credentials directly on our servers.

4. Deposits & Withdrawals

gh99 supports fast and secure BDT transactions via Bangladesh's most popular mobile financial services. The following conditions apply to all financial transactions on the platform:

• Supported deposit methods include bKash, Nagad, Rocket, Upay, and select bank transfer options via Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank.
• Minimum deposit amounts and maximum withdrawal limits may apply and are subject to change. Users are advised to check the current limits in the Cashier section of their account.
• All deposits must be made from a payment method registered in your own name. Third-party payments are not permitted and will result in account suspension.
• Withdrawals are processed within 24-72 hours of a successful KYC verification. gh99 reserves the right to delay processing during periods of high transaction volume or when additional verification is required.

gh99 is not liable for delays caused by third-party payment processors, bank system outages, or circumstances beyond our reasonable control. Any transaction fees imposed by bKash, Nagad, or other providers are the sole responsibility of the user.

5. Bonuses & Promotional Offers

gh99 regularly offers promotional bonuses, including a welcome bonus for new members, reload bonuses, free spins, and special seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following conditions:

• All bonuses carry a wagering requirement (rollover) that must be completed before bonus funds or associated winnings can be withdrawn. Specific rollover multipliers are displayed on the relevant promotion page.
• Bonuses are available to one account per household, per IP address, and per payment method. Attempts to claim the same promotion multiple times constitute fraud.
• gh99 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice. Changes will not affect bonuses already credited to your account before the modification date.
• Free spins awarded as part of a promotion expire within the time frame specified in the associated offer. Expired free spins cannot be reinstated.

6. Responsible Gaming

gh99 is committed to promoting responsible gaming across Bangladesh. We strongly encourage all users to treat betting and casino games strictly as a form of entertainment and never as a source of income. If you believe your gambling activity may be negatively affecting your finances, mental health, relationships, or work life, please use our self-exclusion tools or contact support immediately.

Available responsible gaming tools on gh99 include deposit limits, session time limits, cooling-off periods, and full self-exclusion for a specified duration. More details are available on our Responsible Gaming page. Players must be 21 years or older to use this platform.

7. Prohibited Activities

The following activities are strictly prohibited on the gh99 platform and will result in immediate account suspension, forfeiture of all balances, and may be reported to appropriate authorities:

• Using automated bots, scripts, or any software that artificially manipulates game outcomes, wagering patterns, or bonus accumulation on gh99.
• Engaging in money laundering, structuring deposits to avoid detection, or using gh99 accounts to facilitate illegal financial transactions.
• Providing false or misleading personal information during registration, KYC verification, or any other process involving gh99 customer support.
• Collusion with other players to exploit game mechanics, manipulate bet outcomes, or gain unfair advantage in any live casino, sports betting, or crash game on gh99.

8. Intellectual Property

All content on the gh99 platform — including but not limited to text, graphics, logos, game interfaces, software, and the overall design — is the exclusive intellectual property of gh99 or its licensed content partners (including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). Unauthorized reproduction, copying, distribution, or commercial use of any gh99 content without prior written consent is strictly prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted under applicable law, gh99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to access the platform. This includes losses arising from technical disruptions, delayed transactions, data loss, unauthorized third-party access, or errors in game software provided by third-party providers.

gh99 provides its platform on an 'as-is' and 'as-available' basis. We do not warrant uninterrupted, error-free, or completely secure access at all times. Planned maintenance windows will be communicated in advance where reasonably practicable.

10. Privacy & Data Protection

gh99 collects, stores, and processes your personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your information as described therein. We use your data exclusively to manage your account, process transactions, comply with legal obligations, and improve our services. We will never sell your personal data to third-party marketing firms. For full details on how we handle your information, please review our Privacy Policy page.

11. Amendments to These Terms

gh99 reserves the right to revise, update, or replace any part of these Terms & Conditions at any time. The effective date of the most recent revision is displayed at the top of this document as 'Last Updated'. We will make reasonable efforts to notify active users of material changes via email or an in-platform notification.

Your continued use of gh99 after any amendments come into effect constitutes your unconditional acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must stop using the platform immediately and contact support to initiate account closure.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable laws. In the event of any dispute between you and gh99 arising from the use of our platform, we encourage users to first contact our support team to seek an amicable resolution. gh99 is committed to resolving disputes promptly and fairly in accordance with our internal complaints procedure.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please reach out to our support team. We are available around the clock (24/7, Bangladesh Standard Time, UTC+6) and are happy to assist with any queries related to your gh99 account, bonuses, payments via bKash or Nagad, or any other matter covered in this document. Contact us at: [email protected]