Responsible Gaming

Playing Responsibly at gh99

At gh99, responsible gaming is not just a policy — it is a core value. We believe that gambling should remain a form of entertainment, never a financial burden or emotional strain. Our platform is designed so that every player in Bangladesh can set personal boundaries, access helpful tools, and reach our support team whenever needed.

We strongly encourage all users to approach gambling with a clear mind and a pre-set budget. Whether you are following the BPL cricket season, spinning the reels on your favourite slot, or enjoying a live casino session, knowing your limits ensures the experience stays fun and controlled.

How Self-Exclusion Works at gh99

Self-exclusion is one of the most powerful tools available to players who feel their gambling is getting out of hand. At gh99, you can request a self-exclusion period directly through our support team via email. The process is straightforward, confidential, and takes effect quickly.

During a self-exclusion period, your account will be suspended from all wagering, deposits, and promotional communications. We strongly encourage you to use this tool without hesitation if you ever feel gambling is no longer just entertainment.

• Choose from short-term (1–4 weeks), medium-term (1–6 months), or long-term (1 year or more) exclusion durations.
• Self-exclusion applies to all gh99 products including sportsbook, live casino, slots, and crash games.
• Marketing and promotional emails are automatically stopped when self-exclusion is active.
• After your exclusion period ends, account reactivation requires a deliberate request with a mandatory 24-hour cooling-off window.

Managing Your Spending with Deposit Limits

Setting a deposit limit is one of the simplest and most effective steps you can take to keep gambling within your personal budget. gh99 allows all registered players in Bangladesh to define how much they can deposit within a given timeframe, giving them clear and consistent spending boundaries.

Limits can be set for daily, weekly, or monthly periods and can be lowered at any time. Requests to increase a limit go through a mandatory review period of at least 7 days before taking effect — this prevents impulsive decisions made in the heat of the moment.

• Daily deposit limits can be set as low as ৳500 to match any budget level.
• Lowering a deposit limit takes effect immediately upon request.
• You will receive a notification whenever your deposit limit is approaching to help you stay aware.

Taking a Break with the Time-Out Feature

Sometimes all you need is a short break. The gh99 time-out feature lets you step away from the platform for a defined period without fully closing your account. This gives you space to reflect, reconnect with family, focus on work, or simply recharge — all without permanently losing your account history or balance.

To activate a time-out, simply contact our support team via email with your request. We recommend using this feature at the very first sign that gambling is beginning to feel stressful or compulsive, rather than waiting until the situation worsens.

• Time-out durations: 24 hours, 48 hours, 7 days, 14 days, or 30 days.
• During the time-out period, logins, deposits, and bets are all suspended.
• Your account balance is safe and unaffected during the time-out.
• The time-out cannot be cancelled early — this deliberate friction helps protect you.

Recognising Problem Gambling Behaviour

Problem gambling can develop gradually and is not always easy to identify from the inside. Being honest with yourself about your betting habits is the first and most important step. Here are some common signs that gambling may have crossed a healthy boundary:

• Spending more money or time on gambling than originally intended.
• Chasing losses — placing more bets to recover money that was lost.
• Gambling interfering with work, studies, family responsibilities, or social life.
• Borrowing money from friends, family, or financial services to fund gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Hiding gambling activity from family members or close friends.

Protecting Minors from Gambling

gh99 maintains a strict 21+ age policy and takes the protection of minors extremely seriously. No person under the age of 21 is permitted to register, deposit, or participate in any real-money gambling activities on our platform. All account registrations in Bangladesh are subject to age verification checks.

If you share a device with younger family members — children or teenagers — we strongly recommend using device parental controls to prevent access to gambling websites and apps. Several free filtering tools are available for Android and iOS devices to help with this.

• Never share your gh99 account credentials with minors or anyone else.
• Log out of your account after every session, especially on shared devices.
• If you suspect a minor has accessed your account, contact our support team immediately.

We Are Here to Support You

If you are concerned about your own gambling behaviour, or that of someone close to you, please do not hesitate to reach out. The gh99 responsible gaming support team is available seven days a week and responds to all inquiries with full confidentiality and zero judgement.

Responsible Gaming Questions